cSWO Project Manager

PREAMBLE:

Connecting South West Ontario (cSWO) is funded by eHealth Ontario with the goal to implement a Regional eHealth Program that will make an individual’s health information from across the continuum of care available in a timely and secure fashion at any point of care. The cSWO Program is foundational to eHealth Ontario’s commitment to integrate electronic health information for all Ontarians.

London Health Sciences Centre (LHSC) is the delivery partner to eHealth Ontario, with accountability for the cSWO Program Management. There are four Change Management and Adoption Delivery Partners (CM&A DP) that are responsible for the deployment of cSWO Program services. Their role is to work with local health service providers to facilitate the business and technical adoption of cSWO electronic health regional Program solutions and standards into the regular delivery of care

In Erie St. Clair LHIN (ESC LHIN), the cSWO Program is being delivered by TransForm Shared Service Organization. This exciting multi-year Program includes the planning, implementation, adoption and evaluation of key components of the electronic health record and is focused on engagement with local health service providers to leverage existing provincial, regional and local solutions, including the Regional Clinical Viewer (ClinicalConnect).

For further information on cSWO please visit www.ehealthontario.on.ca/en/initiatives/view/regional-integration


POSITION SUMMARY:

The Project Manager will have proven experience leading highly complex, technically-focused projects of medium to large scope/budget within a multi-site and/or regional environment using best practice project management methodology and tools.

The Project Manager will be responsible for the planning, development and coordination of all aspects of the project including monitoring the deliverables to ensure successful delivery (on time, on budget and within scope).


JOB RESPONSIBILITIES:

Direct and manage project development from beginning to end

Define project scope, goals and deliverables in collaboration with senior management and stakeholders

Develop full-scale project plans and associated communications documents

Effectively communicate project expectations to project team members and stakeholders in a timely and clear fashion

Liaise with project team members and stakeholders on an ongoing basis

Estimate the resources and participants required to achieve project goals

Draft and submit budget proposals and recommend subsequent budget changes where necessary

Where required, negotiate with other department managers for the acquisition of needed internal personnel

Set and continually manage project expectations with project team members and applicable stakeholders

Delegate tasks and responsibilities to appropriate project team personnel

Identify and resolve issues and conflicts within the project team

Identify and manage project dependencies and critical path

Plan and schedule project timelines and milestones using appropriate tools

Track project milestones and deliverables

Develop and deliver progress reports, proposals, requirements documentation, and presentations

Look for and assist in the alignment to provincial standards for EMR message delivery

Responsible for oversight of the project’s change management process, evaluate impacts and make recommendations to Executives and Sr. Managers as required

Manage and mitigate project issues, risks, open items, concerns and implications of decisions taken

Support the development of enterprise technology standards, government processes and performance metrics to ensure that the project delivers value to the enterprise

Represent the project amongst physicians, hospitals and other HSPs

Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas

Proactively manage changes in project scope, identify potential issues/risks, and devise contingency plans

Define project success criteria and disseminate to involved parties throughout project life cycle


DECISION MAKING AUTHORITY :

Responsible for managing assigned project staff, including allocation of staff resources, delegating, scheduling and prioritizing of staff workloads and developing, mentoring and coaching others


EDUCATION & EXPERIENCE:

University Degree or equivalent experience in Health Informatics, Information Technology, Information Management, Business or related field required

Certified Project Management Professional (PMP) an asset

Masters Certificate in Project Management an asset

3-5 years direct project management experience

Applicable industry experience in leading projects that support client groups such as Healthcare, Telecommunications, Information Technology, Information Management, etc.

Demonstrated experience in and knowledge of current practice project management tools and techniques

Familiarity with project management software, such as Eclipse or Microsoft Project and Microsoft Office products, such as Word, Excel, PowerPoint, etc.

Demonstrated experience in project management best practices, policies, procedures and processes

Demonstrated experience establishing and maintaining effective relationships with clients, vendors and team members

Supervisory or managerial experience an asset


SKILLS:

Project Management: Extensive knowledge of and experience with tools and techniques for initiating, planning, executing, monitoring & controlling and closing projects

Project Control and Reporting: Extensive knowledge of and experience with monitoring the vital signs of a project, and managing its progress and delivery schedule

Healthcare: Previous knowledge and experience of the Ontario healthcare system/ knowledge of eHealth solutions and related issues is considered an asset

Leadership: Demonstrated leadership skills including the ability to advise stakeholders and project teams aligned with organizational values, set priorities

Relationship and Alliance Building: Demonstrated ability to work in a team environment and to build and maintain effective relationships with internal and external stakeholders

Coaching and Mentoring : Provides ongoing advice and feedback, and develops resources to improve the effectiveness of individuals and teams

Results Orientation: Fosters continuous improvement and works towards continually achieving a standard of excellence

Problem Solving and Analysis: Understands complex issues and considers a broad range of relevant information and ideas to identify alternatives

Negotiation: Ability to negotiate and resolve conflict in a positive fashion

Communication: Excellent interpersonal, diplomacy, communication and presentation skills


TYPICAL PHYSICAL AND MENTAL DEMANDS:

Must be able to sit at a desk for extended period of time

Must be able to lift 30 pounds on occasion

Minimal exposure to disagreeable conditions typical of an office position exposed to stress and pressure associated with multiple priorities and deadlines


OTHER CONDITIONS:

Must be able to travel within the Erie St Clair & Southwestern Ontario areas on a regular basis

Must have dependable vehicle and valid drivers license

Base office site is negotiable

Must be available to perform other duties as assigned

Must meet the benchmarked standards and requirements of the job

Must follow all company policies and procedures


CORE COMPETENCIES:

Teamwork: works collaboratively and shows respect for the needs and viewpoints of others.

Professionalism: acts and behaves in a professional manner and demonstrates TransForm values.

Communication: clearly communicates in both verbal and written form, information in a timely, effective and professional manner.

Customer Service: is responsive to customer/patient/colleagues' needs and expectations, and demonstrates commitment to providing quality service. Anticipates needs and offers support to colleagues and the team.

Flexibility: adapts to and understands other points of view, and works effectively while acknowledging divergent or opposing perspectives.

Managing Priorities: is able to multi-task and shift priorities as needed.


CORE SKILLS:

Strategic Visioning – Ability to understand how technology can enable improved patient care and or process efficiencies within a healthcare setting

Oral Communications - Ability to express oneself and communicate with others verbally; recognizing that verbal communication is more than just language - it includes tone, style and structure

Written Communications - Ability to produce a variety of written communications that demonstrate command of language, clarity of thought and orderliness of presentation

Accuracy/Attention to Detail - Ability to process information with high levels of accuracy

Interpersonal Relationships - Knowledge of approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner

Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems

Technology Savvy – High computer literacy with the ability to learn software applications.


TYPICAL PHYSICAL & MENTAL DEMANDS:

Must be able to sit at a desk for extended period of time

Minimal exposure to disagreeable conditions typical of an office position exposed to stress and pressure associated with multiple priorities and deadlines


OTHER CONDITIONS:

Must be able to travel within the Erie St Clair area on a regular basis, using reliable vehicle

Must be able to work evenings and weekends, when required

Must be available to perform other duties as assigned

Must meet the benchmarked standards and requirements of the job

Must comply with all company policies and procedures



Posting Period: April 2, 2014 to April 21, 2014

Scope: Internal & External Posting

Status: Contract, 12 months

Salary: Negotiable

Reports to: Project Manager Lead

Location: Negotiable with 2 days a week in London, ON

Submission Current, Updated Resume and Cover Letter in PDF format only

Requirements: Send to Human Resources Department (hr@transformsso.ca)

Subject Reference: cSWO Project Manager - Knight Hunter Application


We thank all applicants for their interest.

However, only those selected for an interview will be contacted.

If contacted for an interview, please inform us should any accommodation be required




Mission Statement: As a strategic partner, we are dedicated to delivering exceptional service and creating new opportunities to improve value to the health system

Vision Statement: Lead innovation and change to achieve health system transformation

Values: Collaboration, Accountability, Respect, Teamwork