JOB DESCRIPTION

Lucasworks is currently recruiting for a Bilingual (Mandarin) Customer Service Coordinator to join a large and fast growing Company in Windsor.  We are looking for outgoing individuals with great customer service skills.

RESPONSIBILITIES

• Answer incoming emergency and non-emergency assistance calls
• Identify solutions to customers/facilities/providers issues and inquiries
• Make informed decisions as it relates to coordinating services
• Case Management
• Monitor incoming faxes
• Manage and respond to incoming e-mails
• Create activity reports
• Provide excellent customer service

QUALIFICATIONS AND EXPERIENCE

• 1-3 years experience in customer service or retail
• Must be Bilingual in Mandarin (speak, read, write)
• Flexibility to work on a rotating shift