BILINGUAL CUSTOMER CARE REPRESENTATIVE
 
HostPapa, Inc. is one of Canada’s leading and fastest growing web hosting companies. An innovative, dynamic, and fast-paced environment awaits you as you will handle a large volume of customer support calls and emails regarding related account and technical support issues.
 
We are currently seeking a talented and energetic Bilingual Customer Care Representative to join our expanding Help Desk and Call Centre Team.
 
Responsibilities:

• Provide prompt, effective and courteous first level technical support to existing and potential clients via email, phone, and live chat services in both French and English
• Input support/customer-related information into tracking software in a timely and accurate manner
• Provide sales information including pricing, plan, and upgrade options
• Use troubleshooting skills to assist clients with technical issues

• Must be fluent in English and French (written, verbal and comprehension)
• 1-3 years of customer service and/or call centre experience
• Excellent email and phone etiquette, with the ability to service clients with issues and/or questions relating to web hosting services
• Reliable, motivated, ability to multi-task, enthusiastic, and able to work independently as well as in a team environment
• Solid understanding of Internet terminology, applications and navigation
• A willingness to work shifts outside of regular business hours (weekend, day, evening, and midnight shifts may be required)

• Email clients, FTP clients, web design tools, cPanel and DNS
• Domain registrations/transfers
• Ecommerce shopping cart software, content management systems, blogs, mySQL databases, and PHP scripts 

• Competitive salary
• Flexible schedule
• Paid training and continuous learning opportunities
• Excellent team environment
• Opportunity to work from home

 
To Apply:
 
To begin your career with HostPapa, please submit your resume to careers@hostpapa.ca.
 
We would like to thank all applicants for their interest; however, only those chosen for an interview will be contacted.
 
 
PLEASE NO PHONE CALLS OR AGENCIES