This posting has expired and applications are no longer being received and this job does not show up on the main job list.
Position Type: | Full-time |
Location: | See Description |
Date Posted: | Apr 24, 2014 |
Experience: | 2 Years |
Education: | High School Diploma |
Job Description
BILINGUAL CUSTOMER CARE REPRESENTATIVE
HostPapa, Inc. is one of Canada’s leading and fastest growing web hosting companies. An innovative, dynamic, and fast-paced environment awaits you as you will handle a large volume of customer support calls and emails regarding related account and technical support issues.
We are currently seeking a talented and energetic Bilingual Customer Care Representative to join our expanding Help Desk and Call Centre Team.
Responsibilities:
- Provide prompt, effective and courteous first level technical support to existing and potential clients via email, phone, and live chat services in both French and English
- Input support/customer-related information into tracking software in a timely and accurate manner
- Provide sales information including pricing, plan, and upgrade options
- Use troubleshooting skills to assist clients with technical issues
- Must be fluent in English and French (written, verbal and comprehension)
- 1-3 years of customer service and/or call centre experience
- Excellent email and phone etiquette, with the ability to service clients with issues and/or questions relating to web hosting services
- Reliable, motivated, ability to multi-task, enthusiastic, and able to work independently as well as in a team environment
- Solid understanding of Internet terminology, applications and navigation
- A willingness to work shifts outside of regular business hours (weekend, day, evening, and midnight shifts may be required)
- Email clients, FTP clients, web design tools, cPanel and DNS
- Domain registrations/transfers
- Ecommerce shopping cart software, content management systems, blogs, mySQL databases, and PHP scripts
- Competitive salary
- Flexible schedule
- Paid training and continuous learning opportunities
- Excellent team environment
- Opportunity to work from home
To Apply:
To begin your career with HostPapa, please submit your resume to careers@hostpapa.ca.
We would like to thank all applicants for their interest; however, only those chosen for an interview will be contacted.
PLEASE NO PHONE CALLS OR AGENCIES