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Director, Programs and Mission Impact


Position Type: Full-time
Location: London, ON
Date Posted: Feb 10, 2024

Job Description

The Director, Programs and Mission Impact at Ronald McDonald House Charities Southwestern Ontario plays a crucial role in leading and managing the organization's mission-driven programs and operational functions. This role is dedicated to "Keeping Families Close" by ensuring excellence in program delivery, operational management, and continuous quality improvement. The Director, Programs and Mission Impact works in close collaboration with the Chief Executive Officer and the Senior Leadership Team to develop, implement, and oversee strategic initiatives that enhance the organization's impact and operational efficiency across Southwestern Ontario. To ensure fair and equitable pay at RMHC-SWO, placement on the salary range will be based on your years of experience, skills and qualifications relevant to the Director, Programs and Mission Impact. Hiring salary range: $105,000 to $115,000. RMHC-SWO offers a 4-day workweek schedule for the employees.

Strategic Leadership and Operational Excellence:
  • Provide strategic, innovative leadership to the Board, staff and volunteers supporting the goals and values of Ronald McDonald House Charities Southwestern Ontario.
  • Develop and implement innovative strategies and initiatives that enhance the organization's impact and efficiency.
  • Facilitate strategic planning sessions, ensuring that all stakeholders are aligned with the organization's long-term vision and immediate objectives.
  • Lead change management processes to adapt to evolving operational needs and challenges, ensuring minimal disruption to services and staff morale.
Collaboration with RMHC System:
  • Actively engage with RMHC Chapters, RMHC Canada, and RMHC Global to stay abreast of global trends, best practices, and collaborative opportunities.
  • Participate in RMHC network meetings, conferences, and workshops to exchange insights, strategies, and resources.
  • Foster a culture of shared learning and collaboration, leveraging the collective expertise and experiences of the RMHC network to enhance local operations.
  • Represent RMHC Southwestern Ontario in the broader RMHC community, positioning the chapter as a proactive and contributing member.
Program Development:
  • Spearheaded the creation of innovative family support programs and activities in partnership with program leaders, focusing on filling gaps and addressing evolving family needs identified through research and community feedback.
  • Establish a robust program evaluation framework that includes both qualitative and quantitative measures to assess program effectiveness, participant satisfaction, and impact.
  • Incorporate trauma-informed care principles in leadership and program development, ensuring sensitive and effective family support.
  • Regularly review and revise programs based on evaluation outcomes, ensuring they remain relevant, effective, and aligned with the organization's mission.
Research, and Data Insights:
  • Engage in collaborative research initiatives with academic institutions or other organizations to gain deeper insights into the effectiveness of different program models and interventions.
  • Leverage research findings to introduce innovative approaches and techniques in program design and delivery, ensuring RMHC stays at the forefront of family support services and family-centered care.
  • Lead the development and implementation of a comprehensive data management system to capture key program metrics, including participant demographics, service utilization, and outcomes.
  • Develop and maintain a dashboard or reporting system that provides real-time insights into program performance, enabling quick adjustments and decision-making.
  • Collaborate with the leaders of each program area and staff to ensure consistent data collection and entry, fostering a culture of accountability and precision.
Team Development - Employees:
  • Cultivate a collaborative, inclusive culture aligned with RMHC values through regular meetings and workshops for organizational goal alignment and idea exchange.
  • Implement an effective onboarding process with the Associate Director, People and Culture, to integrate new members by clarifying roles, organizational culture, and their work's impact on families and the broader community.
  • Collaborate with the Associate Director, People and Culture and other members of the leadership team to create personalized professional development plans, including training, mentorship, and career growth opportunities.
  • Regularly evaluate team performance, offer constructive feedback and recognition to maintain staff motivation and retention, while promoting a healthy work-life balance.
Team Development – Volunteers:
  • Design and implement a comprehensive volunteer strategy aligned with organizational goals, focusing on effective recruitment and community engagement to attract a diverse and skilled volunteer base.
  • Establish a robust training program for volunteers, setting clear expectations and performance metrics, while providing regular feedback and development opportunities to enhance their skills and contribution.
  • Implement retention strategies, including recognition programs and appreciation events, to foster a culture of appreciation and acknowledge volunteer contributions to the organization’s mission.
  • Develop volunteer policies ensuring legal and ethical compliance, manage resources effectively for the volunteer program, and leverage technology for streamlined processes.
  • Utilize data management for tracking and reporting volunteer impact, and collaborate with internal teams to integrate volunteers across the organization, serving as an advocate for volunteerism and its value.
Public Relations and Stakeholder Engagement:
  • Initiate and strengthen strategic partnerships with community organizations, healthcare facilities, and stakeholders to advance RMHC's mission, including organizing events and meetings for increased awareness.
  • In collaboration with healthcare providers, develop a structured partnership strategy involving regular communication, joint activities, and collaboration on projects while adapting to the changing needs of families with ill or injured children.
  • Formalize partnerships through agreements or memorandums, focusing on program enhancement, resource sharing, and joint advocacy for family-centered issues in Southwestern Ontario.
  • Continuously evaluate and adjust community partnerships for effectiveness, and actively share success stories and impacts internally and externally to promote the value of these collaborations.
Continuous Quality Improvement:
  • Implement a comprehensive quality improvement program across all operational and programmatic areas, setting objectives, benchmarks, and measurable outcomes.
  • Conduct regular process reviews, using data analysis, staff feedback, and best practices to identify improvement areas.
  • Utilize data-driven methodologies, like Six Sigma or Lean, to enhance service efficiency and effectiveness.
  • Provide periodic quality improvement training to staff and volunteers.
  • Regularly update the leadership team and Board on quality improvement progress and challenges.
Risk Management Protocols:
  • In close partnership with the Senior Leadership Team, contribute to the development of a comprehensive risk management framework to identify and mitigate operational, programmatic, financial, reputational, and compliance risks.
  • Implement and integrate risk assessment and mitigation procedures into daily operations.
  • Conduct regular risk audits across department, adhering to established risk management policies.
  • Train RMHC staff and volunteers in risk management principles.
  • Continually review and update risk management strategies and procedures to ensure organizational resilience.
Diversity, Equity, and Inclusion:
  • Embed DEI principles into all aspects of operations and programming, fostering an inclusive and equitable environment.
  • Champion diversity, equity, and inclusion initiatives in all mission focused activities of RMHC-SWO.
  • 7+ years of experience in operational management and program development, preferably in a non-profit, social service or healthcare setting.
  • Demonstrated experience in utilizing research and data insights for program development and continuous improvement.
  • Bachelor’s degree required; advanced degree in Nonprofit Management, Business, or a related field is preferred.
  • Strong skills in financial management, strategic planning, and team leadership.
  • Proficiency in data management and analytics.
  • Excellent communication and stakeholder engagement abilities.
  • Commitment to the highest ethical standards and dedication to the organization’s mission and values.
  • Valid driver's license with a healthy driving record and consistent access to a motor vehicle with
    appropriate auto insurance.
  • Available to work variable hours over evenings and weekends, as necessary, throughout the year.
  • Attending all RMHC sponsored events and other activities conducted for the benefit of RMHC.

RMHC-SWO is a safety net for families and strives to help alleviate the isolation and stress families feel when they have an ill or injured child. All staff must display care and compassion, possess emotional maturity and discretion, and respect the dignity and rights of guests, volunteers, and other staff members. Keeping confidentiality is of the utmost importance.

Direct Reports Include:
    • House Manager, RMH London
    • House Manager, RMH Windsor
    • Manager, RM Family Room (Children’s Hospital – London Health Sciences Centre)
    • Manager, Nutrition and Food Services
Travel: The ability to travel regionally, nationally, and globally is required.

RMHC is a family centered brand and deeply values the lives of its employees inside and outside of RMHC programs. We offer a competitive salary, benefits, and vacation package. RMHC-SWO is committed to principles of anti-oppression and employment equity. We strongly encourage members of Indigenous, ethno-racial, LGBTQ+, Francophone, immigrant, refugee, differently abled, and other equity-seeking groups to apply and self-identify. If accommodation is required during the hiring process, please inform the hiring manager or committee once selected for an interview. We thank all interested applicants, but only those selected for an interview will be contacted.

Please submit your resume by Monday, February 26, 2024, no later than 5:00 pm, to the attention of Ina Sirbu, HR, via with the subject line: Application for Director, Programs and Mission Impact.


Application Contact Information

Company Name:   RMHC-SWO
Contact Name:   Ina Sirbu - HR Executive Lead
Email Address:
Company Website:

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Job Location

London, ON

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