Customer Service Advisors
Full Time
 
 
StarTech.com Ltd. is a global manufacturer of hard-to-find parts and accessories that connect and enhance business technology.  We make it easy for IT professionals around the globe to find and get the part they need to enable their business solutions. 
 
We innovate, design and make a wide range of unique, specialized or hard-to-find parts and accessories that connect and enhance business technology.  Our friendly, professional and responsive employees, proprietary web resources and channel partners ensure that the right product is delivered to the IT professional.
 
Founded in 1985, we are a privately owned company headquartered in Canada with operations in the USA, UK, France, Spain, Netherlands, Sweden, Italy, Belgium, Mexico and Germany. We will continue to expand our global footprint in the coming years.
 
A vibrant high tech company, we offer an enviable workplace with a track record of growth and recognition. We’re big on service and team spirit without taking ourselves too seriously.
 
By conquering new markets and creating diverse career opportunities, we offer you a place to grow. Plus, our commitment to training and development will keep your skills sharp. As well, we know you have a life outside work. That’s why we offer benefits that take good care of you and your family, and support you to actively participate in your community. It all adds up to a good life.
 
What’s more, StarTech.com is a “50 Best Managed Company” in Canada, one of Canada’s “50 Best Small & Medium Employers”, one of the top 500 fastest growing Canadian companies on Profit 500 list and has been an honoree on the INC 5000 list of the fastest growing private companies in the United States for seven consecutive years.
 
Our hours of operation are from Monday to Friday 5:00 am to 9:00 pm.  Hours for employees will fall into various shifts to allow us to meet the needs of our business. 
 
Customer Service Advisors
 
As our Customer Service Advisor you will provide customer service support and advice to StarTech.com resellers and end-users.  Your primary role will be to; assist customers using a number of mediums such as phone, e-mail, and live-chat in order to: process orders, promote products, provide product and service information, resolve product and service concerns.  In addition, there will be some out-bound calling to our current customer base. 
 
We have opportunities for some of our Customer Service Advisors to work from both their home and/or our office Monday to Friday between the hours of 5:00am – 9:00pm. 
 
Our ideal candidates will have:
 

• Post-secondary education in Computer Systems Technology, Business or Marketing related program.
• Knowledge of the IT industry and IT products
• Hands on experience with computer hardware is preferred
• Strong Microsoft Office Skills, particularly Word, Excel and Outlook
• Experience using Contact Center software, preferably NEC Unified Communications Software
• Excellent written and verbal communication skills
• Excellent organizational skills and detail orientation with the ability to multi-task in a fast-paced, deadline-oriented global growing company
• Ability to work in a collaborative, team-oriented environment
• Attention to detail for accurate ordering processing and logging customer information in our CRM system
• Want to help us realize our winning statement: “Excite Customers. Succeed. Have Fun”

Those who are bilingual will be given preference. Specifically we need individuals who have a passion for technology, education and/or experience in technology and the ability to speak one of more of the following languages in addition to English;
 

• French
• Dutch
• Spanish
• German
• Italian
• Japanese

 
Submit your resume in confidence by applying on-line at www.startech.com
 
We appreciate all applicants however only those selected for an interview will be contacted.  No phone calls please.