IT & Systems Specialist

IT & Systems Specialist

About Us:
We’re a proudly family-owned business based on the Chippewas of the Thames First Nation, with a growing portfolio of diverse business operations including a fuel blending facility, gas stations, and a sports and entertainment complex. We are entering a period of growth and modernization and investing in building stronger internal systems and processes to improve efficiency, accountability, and service to our community.

As we grow, we recognize the need to develop the IT infrastructure that is required to support our operations, improve efficiency, and prepare for the future. We’re looking for someone that is a hands-on problem solver who can support us where we are today while establishing the IT infrastructure to better support our current operations and future growth.

Main Purpose of the Job:
The IT & Systems Integration Specialist is responsible for the day-to-day coordination, support, and continuous improvement of technology and business systems across multiple small business entities, collectively employing fewer than 50 people.

As the primary internal point of contact for technology, the role provides hands-on support to staff, coordinates with external technology and software providers, manages technology assets and software licences, and ensures employees have the equipment, access, and systems required to perform their roles effectively.

A key focus of the position is identifying opportunities to streamline and integrate the software used across the organization. The IT & Systems Integration Specialist works closely with operations and leadership to understand business processes, identify inefficiencies, and implement practical technology solutions, including point-of-sale, inventory, administrative, and storefront systems.

This role requires a hands-on problem solver who is comfortable troubleshooting everyday technology issues while also looking at the bigger picture of how systems can work better together within a growing, multi-entity business.

Reports To:
Chief Operating Officer or designate

Direct Reports:
None

Duties and Responsibilities:
Day-to-Day IT & Technical Support

• Act as the primary internal point of contact for day-to-day technology and systems support across all business entities.
• Troubleshoot common hardware, software, connectivity, account, printer, device, and system issues.
• Respond to staff technology requests and coordinate timely resolution of issues.
• Determine when issues can be resolved internally and when escalation to an external provider, vendor, or software support service is required.
• Act as the primary liaison with external IT providers and technical support services.
• Track recurring technical issues and identify opportunities for permanent solutions or process improvements.
• Maintain clear documentation for commonly used systems, troubleshooting procedures, and technology processes.
• Coordinate technology requirements for new employees and ensure required equipment and system access are available for their start date.
• Set up computers, devices, email, user accounts, software, permissions, and other technology required for individual positions.
• Configure and prepare company-issued equipment for employees.
• Provide basic system orientation and technology support during onboarding.
• Coordinate changes to system access when employees transfer positions or responsibilities.
• Promptly disable or remove access and recover company technology when employees leave the organization.
• Maintain appropriate records of equipment issued to employees and system access provided.
• Support staff in effectively using company technology, systems, and software.

Systems Integration & Process Improvement

• Review the software, systems, and technology used across the organization and identify opportunities to improve efficiency, consistency, and integration.
• Work with leadership and operational teams to understand existing workflows and identify manual, duplicated, or inefficient processes.
• Research and recommend practical technology solutions appropriate for a small, multi-entity business.
• Coordinate implementation, configuration, testing, and rollout of new systems and software.
• Identify opportunities to integrate existing platforms and reduce duplicate data entry or unnecessary administrative work.
• Support the development of consistent technology processes and system standards across business entities.
• Evaluate existing software to determine whether systems continue to meet operational requirements and provide appropriate value.
• Support technology-related projects and system changes from planning through implementation.

Point-of-Sale, Inventory & Operational Systems

• Provide internal support and coordination for point-of-sale, inventory management, storefront, and other operational systems.
• Maintain a strong working knowledge of the systems used across company locations.
• Act as the primary internal point of contact with software help desks and support lines for assigned systems.
• Troubleshoot system issues and coordinate with vendors to resolve more complex technical problems.
• Support the setup and configuration of new locations, registers, terminals, users, devices, and related technology.
• Work with operations to identify opportunities to improve how point-of-sale, inventory, and other business systems are configured and used.
• Assist with system updates, changes, integrations, and testing.
• Coordinate system issues that affect sales, inventory, reporting, or other critical business functions and escalate appropriately.

Software, Accounts & Licence Management

• Maintain a centralized record of company software, subscriptions, licences, user accounts, renewal dates, and associated costs.
• Add and remove users and maintain appropriate licence allocation as staffing requirements change.
• Regularly review licences and subscriptions to identify unused, duplicate, or unnecessary services.
• Coordinate software renewals and upgrades and bring significant cost or service changes forward to leadership.
• Maintain administrative access and appropriate records for critical company systems.
• Work with leadership to standardize software and technology where practical across multiple entities.
• Identify opportunities to consolidate services and reduce unnecessary technology costs.

Technology Asset & Equipment Management

• Maintain an accurate inventory of company technology assets, including computers, tablets, phones, monitors, printers, point-of-sale equipment, and other technology.
• Track equipment assignments, locations, serial numbers, purchase dates, warranty information, and replacement schedules.
• Coordinate the recovery of company equipment from departing or transferring employees.
• Monitor equipment condition and identify upcoming replacement or upgrade requirements.
• Maintain warranty, service, and protection-plan information and coordinate warranty claims or repairs when required.
• Coordinate equipment purchases, replacements, repairs, and disposal in accordance with company requirements.
• Support planning for technology replacement and upgrade cycles.

Vendor & External Service Coordination

• Act as the primary internal liaison with technology vendors, software providers, website providers, and other assigned external service providers.
• Open, track, and follow up on technical support requests with vendors and help desks.
• Coordinate troubleshooting between staff and external providers when required.
• Maintain current vendor contact information, account details, service agreements, and support procedures.
• Monitor vendor performance and escalate recurring service or support concerns.
• Assist with reviewing technology services and obtaining information or quotes for new solutions as required.
• Complete routine website updates, including updating company information, locations, hours, content, promotions, and other approved changes.
• Act as the primary internal point of contact and liaison with external website developers, hosting providers, and other digital service providers.
• Coordinate more complex website changes, technical issues, and development requirements with external providers.
• Monitor website functionality and ensure identified issues are addressed promptly.
• Support updates to online business listings and other assigned digital platforms where required.
• Coordinate website and digital system access and maintain appropriate administrative account information.

Operational & Team Support

• Build strong working relationships with employees across multiple entities and locations to understand technology and system requirements.
• Provide practical, patient, and solutions-focused technology support to staff with varying levels of technical experience.
• Prioritize technology issues based on urgency and operational impact.
• Support new locations, business initiatives, system implementations, and organizational changes from a technology perspective.
• Maintain confidentiality and appropriately safeguard company, employee, customer, and system information.
• Support other technology and systems priorities as required.

Qualifications:

• Post-secondary education in Information Technology, Computer Systems, Business Systems, or a related field, or an equivalent combination of education and practical experience.
• Minimum 3 years of experience in a small business environment encompassing hands-on IT support, technology needs assessment and scoping, technical project management, and systems implementation.
• Experience administering software, licences, subscriptions, and technology assets, including equipment setup, tracking, and maintenance.
• Experience working with external IT providers, software vendors, and technical consultants.
• Experience with point-of-sale systems, inventory management systems, or retail technology is considered an asset.
• Experience with website administration and coordination with external web developers is considered an asset.
• Strong technical skills in troubleshooting hardware, software, connectivity, user accounts, and business systems.
• Strong organizational and problem-solving skills, with the ability to work independently, manage competing priorities, and follow through on projects.
• Strong interpersonal and communication skills with the ability to explain technical issues in clear, practical terms.
• Demonstrated ability to balance immediate operational demands with longer-term priorities.
• Comfortable working independently as the primary internal resource responsible for technology and systems.
• Valid driver's licence and ability to travel between business locations as required

Job Information:

• On-site
• Flexibility for hybrid work once established
• $46.00-$48.00 per hour
• Permanent full-time
• Starts as soon as possible
• Employer paid benefits

What to Include in your Application:

• Job reference number: 26-011
• Cover letter
• Resume

Artificial Intelligence: we do not use AI to screen, assess, or select candidates.

We thank all applicants who apply, but only applicants interviewed will be acknowledged.

Applicants selected for an interview will be advised whether a hiring decision has been made within the timeframe required under the Employment Standards Act, 2000.

We are an equal opportunity employer committed to a diverse and inclusive workplace for everyone. Accommodations are available throughout the recruitment process. If you are contacted for an interview, please advise us of any accommodations that may be required. This information will be treated confidentially and only used for the purpose of providing an accessible recruitment experience.