Hospitality Services consists of five distinct divisions - Campus Operations, Conference Services, Residence Dining, Great Hall Catering and Vending Services.  We have over 600 employees working in the various divisions.  We service over 23,000 customers per day in 20 campus operations providing our guests with a wide variety of options and choices including many of your favourite franchises. For more information about our department please see: https://www.youtube.com/watch?v=4GwBdRQ90Hw&feature=player_embedded
 
The Supervisor II is responsible for providing exceptional customer service and performs work related to service and merchandising of food.  The incumbent will be accountable for directing and supervising assigned staff by ensuring uniform compliance, resolving conflicts, and assigning workload and breaks.  The incumbent is responsible for the production and delivery of food product and ensuring food is served at proper temperatures, with samples taken and properly stored as necessary.  The Supervisor will also ensure quality presentation and taste of food items served, portioning and merchandising.

The incumbent is also responsible for ensuring the food service unit meets Health and Sanitation standards, administering first aid, completing accident reports, completing office paperwork and daily cash balancing.  The incumbent will require strong interpersonal skills by responding to customer concerns, suggestions, providing nutritional information or referring customers to appropriate dietary staff as required.
 
Qualifications

Education: -   High School Diploma (OSSD) Experience: -   Minimum 2 years supervisory experience Knowledge, Skills & Abilities: -   Strong leadership skills with an ability to implement policy -   Demonstrated ability to resolve issues with mature judgment -   Self-directed with the ability to manage multiple tasks in a fast paced setting with frequent interruptions -   Ability to work collaboratively in a team environment -   Exceptional customer service skills, and takes satisfaction in keeping customers satisfied -   Reputation for maintaining a professional and friendly demeanor -   Ability to provide a safe environment for our guests -   Ability to perform physically demanding work (i.e. Standing for long periods of time, lifting arm to serve customers over counter) and physical capability of push/pull/lift/carry up to 20 kg.  -   Basic skills in oral and written communication -   Ability to establish and build healthy working relationships and partnerships with customers, direct reports, peers and supervisors -   Natural inclination to respond courteously to instruction, questions and comments -   Basic computer skills and ability to learn new technology -   Demonstrated dependability and cooperative nature

 
 
Interested applicants are asked to visit: www.workingatwestern.uwo.ca to apply online to job reference 6854 by midnight on May 26^th, 2016.
 
Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to qualified CUPE 2692 applicants.
 
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process.  If you require accommodations for interviews or other meetings, please contact Human Resources at hrhelp@uwo.ca or phone 519-661-2194.
 
We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.