Join the Y Newcomer Services Team!

Position: Program Manager, WE Value Partnership

• Receive a complimentary YMCA membership to our Health & Fitness facilities, and discounts on YMCA child care and camp programs
• 6 paid personal days per year plus 4 unpaid days
• Be part of a caring and supportive network of people to help each other succeed
• Complimentary access to wellness and counselling services

• Program Oversight: Coordinate and oversee all aspects of the WE Value Partnership, ensuring the effective management of multiple projects and initiatives.
• Strategic Reporting: Regularly report on program progress in accordance with established schedules and strategic priorities.
• Budget Management: Responsible for managing budgets, optimizing resource allocation, and ensuring financial compliance.
• Staff Leadership: Lead a team of project coordinators and potentially other project-specific staff, providing guidance, direction, and support.
• Contract Management: Oversee and hold accountability for external consultant contracts, including community engagement consultants, technology implementation partners, evaluation consultants, and more.
• Collaborative Engagement: Work closely with cross-functional teams, fostering collaboration, knowledge sharing, and alignment to achieve program goals.
• Innovative Initiatives: Drive the design, execution, and continuous improvement of community and technology-driven projects that support newcomers' integration and well-being.
• Strategic Vision: Contribute to the development and execution of the program's strategic vision in alignment with organizational and funder objectives.
• Quality Enhancement: Elevate the quality of YMCA Newcomer and Community Services by ensuring successful project delivery, meeting complex deliverables, and achieving intended outcomes.

• Create and manage a comprehensive program management plan, ensuring compliance of timelines and requirements
• Build and maintain a strong rapport with program partners, to include the coordination and documentation of meetings, community events and communication while ensuring clarity of roles, commitments, and milestones
• Research, report writing, guide creation, and provision of insight on the project’s strategic direction related to associated themes, best practices, service delivery methods and funder requirements including proposals and submissions for new projects
• Manage relationships including contracts and agreements for project consultants, subscribers, and licenses of program assets across Canada
• Liaise with a wide range of community partners and stakeholders
• Promote the Program widely across Windsor-Essex and Canada in line with project objectives, directives, and organizational policies
• Explain and train front-line users on new technology solutions relevant to client management, including automation, artificial intelligence, referral tracking, and reporting
• Assist with the creation of training materials and best practices in change management for organizations adopting new technologies.
• Develop and facilitate outreach presentations, focus groups, and stakeholder training sessions
• Support annual project evaluation and documenting the project milestones, events, and best practices
• Assist in managing and meeting budgetary objectives, making adjustments as necessary
• Make and manage all necessary arrangements associated with the project including purchasing of materials and supplies, payments, recruitment of presenters etc.
• Perform risk management to minimize project risks
• Use and continually develop leadership skills
• Support business requirement development, quality assurance testing, declarative management of our Salesforce instance
• Conduct project postmortems in order to identify areas for improvement; implement recommendations based on findings
• Conduct meetings to gather feedback, assign tasks, and coordinator project activities
• Answer all inquiries about the program and respond in a very effective manner
• Perform other administrative duties as assigned
• Be committed to diversity, equity, inclusion and building a sense of belonging

• Embrace and exemplify the Y’s core values

• 3 or more years working in related experience
• Post-Secondary Degree
• Previous experience working managing large scale projects (an asset)
• Previous experience working within the Settlement Sector (an asset)
• Proficiency in Microsoft Office and
• Familiar with using a database such as Salesforce
• Proficiency in using online / remote work tools and resources including MS Teams, Google Meet, ZOOM, etc.
• Proficiency and experience in data management and report writing
• Demonstrated understanding and sensitivity towards the challenges facing immigrant newcomers
• Advanced time management and analytical skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail
• Familiar with project management tools such as ClickUp, Asana, Trello
• Must provide a current Criminal Record Check as per the Association’s policy
• Legally entitled to work in Canada

Why The Y?

• Submit your cover letter, resume, and supporting documents via email to: matthew.dunlop@swo.ymca.ca. The job posting deadline closes at midnight on September 18th 2023

• Include in your submission your specialized experience, and why you are the best candidate for this role. Please include the name of the position and location in your application.
• We thank all applicants for their interest; however only those selected for an interview will be contacted.