Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth.  We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.
 
The Schulich School of Medicine & Dentistry provides outstanding education within a research-intensive, distributed learning environment where tomorrow's physicians, dentists and health researchers and other scholars learn to be socially responsible leaders in the advancement of human health. The Schulich School of Medicine & Dentistry is the largest faculty on the Western University campus and employs over 1,800-part time and full time faculty and over 1,500 staff.

Information Services (IS) provides high quality Information technology and management services to the School of Medicine & Dentistry in support of the school's mission.
 
The Technology Support Specialist- Helpdesk is a critical member of the Client Services support team within Information Services (IS) at Schulich. The incumbent is the main point of contact and is responsible for providing first (1st) level technical support for all services and applications supported by IS including major technologies such as file & print services, email, web content management (Cascade) and a number of enterprise applications used in the administration of the school. The incumbent ensures that the faculty, staff and students who use these services and applications have any technical issues resolved in a timely fashion either directly by the incumbent or with assistance from second (2nd) level support within the team or from others within Information Services.
 
Qualifications
Education:
-   College diploma in Information Technology or related field
-   University degree in Computer Science is preferred
-   A+, MCP and other relevant technology certifications is an asset

Experience:
-   1 year experience providing technical support and customer service
-   Experience in an academic/health care environment is an asset

Knowledge, Skills and Abilities:
-   Knowledge, Skills & Abilities:
-   Proven knowledge and excellent technical troubleshooting skills in common desktop software such as Microsoft Office, Novell GroupWise and modern web browsers
-   Strong skills in using and supporting modern desktop and mobile Operating Systems including Windows, Mac OS, iOS, Android and Blackberry OS
-   Ability to work independently and collaboratively in a team environment
-   Seeks and shares relevant information, opinions, and judgments
-   Critical thinking and discernment to assess and scope areas for improvement and an ability to offer creative solutions
-   Applies new knowledge and skills to practical use on the job; furthers learning through experience in practicing new approaches and behaviors
-   Strong customer service skills to handle inquiries and resolve issues in a professional and timely manner
-   Ability to understand customer needs and expectations and provide excellent customer service directly and indirectly to satisfy those expectations
-   In depth Knowledge of computer system administration, including computer networks, operating systems, and application software
-   Basic knowledge of email delivery technologies such as SPF records
-   Ability and willingness to stay abreast of technological development and adapt efficiently to emerging priorities
-   Demonstrated oral and written communication skills to effectively interact with technical and non-technical users from internal contacts up to senior management
-   Ability to write clear, concise procedural documentation
-   Able to build and maintain lasting relationships with peers, customers and key business partners
-   Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines
-   Maintains and applies up-to-date knowledge of discrete and integrated information systems elements relevant to your area of responsibility (hardware, software, and network)
-   Ability to understand customer needs and expectations and provide excellent customer service directly and indirectly to satisfy expectations
-   Possesses a reputation for resourcefulness with a strong sense of accountability and initiative
-   Positive attitude with genuine customer service orientation
-   Demonstrates attention to detail and accuracy
-   Define and organizes tasks, responsibilities, and priorities
-   Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner


Interested applicants are asked to visit: www.workingatwestern.uwo.ca to apply online to job reference 8005, by midnight on October 31^st 2016.
 
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. 

Accommodations are available for applicants with disabilities throughout the recruitment process.  If you require accommodations for interviews or other meetings, please contact Human Resources at hrhelp@uwo.ca or phone 519-661-2194.